Privacy notice

Information you provide

You can schedule service or request a callback through Housecall Pro. TrueCraft uses the contact information and service details you provide there to review your needs, arrange service and communicate with you. The callback form asks for your first and last name, phone number, email address, service address and brief service details.

Keep financial account details, identification numbers and access codes out of service details and chat messages.

Service and marketing contact

Review the contact choices and linked terms shown in Housecall Pro before submitting. The callback form displays a separate choice about marketing and promotional text messages.

Housecall Pro booking, chat and the customer portal have their own contact settings and consent choices. Service communications may include automated replies.

Service providers

Netlify hosts this website. Housecall Pro provides online booking, the callback form, chat and customer portal and holds customer and service records. Information entered in those Housecall Pro services is submitted directly to Housecall Pro.

Their cookies and information practices are described in the Housecall Pro privacy policy.

Cookies and optional measurement

Housecall Pro may use cookies and related technology in its booking, callback form, chat and portal services. Review its privacy policy and the choices shown in those services.

Optional website analytics starts off. When this service is enabled, choosing to allow analytics lets Google Analytics measure interactions on the current page. Your choice resets when you navigate or reload. If analytics is unavailable, allowing it does not start collection.

After you allow analytics, Google may receive technical, device and session information and use analytics cookies or similar identifiers. We send only named interaction types and page and service categories as our custom event details. We do not intentionally send contact details, service descriptions, customer record IDs, booking tokens, raw link addresses or search terms. Opening scheduling, a callback form or a phone link does not prove a booking, submitted request or connected call.

Choosing “Keep it off” stops our event dispatch and reloads the page with analytics off. Requests already sent and information previously held by Google are not automatically deleted. This choice does not change Housecall Pro cookies or communication settings. Learn about Google’s information practices.

Retention

Service requests, customer records and conversations are held in Housecall Pro. Contact TrueCraft with questions about retained service records or to request a correction.

When you allow optional analytics, Google Analytics uses a two-month event-data retention setting and a fourteen-month user-data retention setting. The user-data retention period restarts with new activity. These settings do not set a deletion deadline for standard aggregated reports. Retention of service inquiries is separate.

Questions and contact preferences

Call (520) 289-2040 to ask about your information, correct an inquiry or discuss contact preferences. See the service-inquiry terms for requests and appointment confirmation.